Refund Policy

1. Our 14-day refund promise

If you ask within 14 days of a payment, we’ll refund it in full. This applies to every purchase:

• Pro monthly and Pro yearly, including each renewal payment;
• Pro lifetime;
• Founder lifetime.

You don’t have to give a reason, although we’d love to hear how we could do better. The 14 days start on the day of the payment you want refunded.

2. How to ask for a refund

Either:

• email support@afkify.com from the email address you used at checkout, or include that address and your order number from your receipt; or
• use the link in your Lemon Squeezy receipt email to contact us about your order.

If you’re a parent or guardian and your child bought Pro without your permission, please email us and we’ll help.

3. What happens next

• Lemon Squeezy, our merchant of record, sends the refund back to the payment method you used. It usually appears within 5 to 10 working days, depending on your bank.
• You get back what you actually paid, including any VAT or sales tax. If you used a creator code, the refund is the discounted amount you paid.
• Pro is removed from your account, and any subscription for that purchase is cancelled. Your account goes back to the Free plan, so you can keep building and running macros.

4. Subscriptions and renewals

Monthly and yearly plans renew automatically until you cancel. You can cancel any time using the link in your Lemon Squeezy receipt, or by emailing us. Cancelling stops future payments, and Pro stays on until the end of the period you’ve paid for.

Cancelling doesn’t refund a payment by itself. If you want your money back for a payment made in the last 14 days, ask for a refund as well.

5. Your legal right to cancel

If you live in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 usually give you 14 days to cancel when you buy something online. Similar rules apply in the European Union.

For digital content that isn’t on a physical item, like Pro, this legal right ends once the content is supplied, if you agreed to it being supplied straight away and accepted that you would lose the right to cancel. Pro is turned on as soon as your payment goes through, so in most cases the legal right to cancel ends at that point.

We still offer refunds within 14 days, even after Pro has been supplied. Our promise in section 1 goes further than the law requires, and it doesn’t take away any of your legal rights.

6. If something’s wrong

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If Pro doesn’t work as it should, tell us. We’ll try to fix it, and if we can’t, you may be entitled to some or all of your money back, whenever you bought it.

7. After 14 days

After 14 days we don’t usually give refunds for a change of mind. You can still cancel a subscription at any time so you aren’t charged again, and your legal rights in section 6 always apply. If something unusual has happened, email us anyway. We’ll look at it fairly.

8. Chargebacks

Please talk to us before asking your bank or card provider to reverse a payment. A refund from us is usually quicker, and it keeps your account in good standing.

9. Contact us

Email support@afkify.com, or see our contact page. Purchases are also covered by Lemon Squeezy’s buyer terms.